Utility Bills as a Park Home Owner

Understanding your rights as a park homeowner regarding utility bills is pivotal for maintaining transparency and ensuring fair treatment. When your park owner provides utilities such as electricity, water, or gas, you have the right to seek clarification on various aspects:

1. Utility Rates

You’re entitled to know the rates you’re being charged for each utility. This includes understanding how these rates are determined and whether they align with any agreed-upon terms.

2. Access to Invoices and Contracts

It’s essential to have visibility into the invoices and contracts between the park owner and the utility suppliers. This allows you to verify the accuracy of charges and ensures that the agreements in place are fair and reasonable.

3. Billing Calculation Methods

Understanding how your utility bills are calculated is crucial. Whether it’s based on usage, flat rates, or other factors, you have the right to know the methodology behind the billing process.

Furthermore, it’s important to note that you should only be charged for meter readings if it’s explicitly outlined in your written agreement. This protects you from any unexpected or unjustified charges related to meter maintenance or readings.

To safeguard your interests, it’s advisable to request all communication regarding utilities in writing. This includes any agreements, inquiries, or disputes related to utility services. Having a documented trail of communication can be invaluable in resolving any potential issues that may arise.

In the event that your park owner is reluctant or unwilling to fulfil your requests for information or transparency regarding utility bills, it may be necessary to take further action. This would more than likely involve a First-tier Property Tribunal Application where both sides can present their case. This subject is very prevalent as far as park homeowners are concerned, so it makes sense to keep up to date.

This article was created in collaboration with IPHAS. The Independent Park Home Advisory Service is a voluntary organisation that helps park homeowners or buyers with memberships with advice and support – if you have any issues or questions regarding your utility bills, get in touch with IPHAS.

To find out more, click here: https://www.iphas.live/